FAQ

Do you ship outside of the United States?

We do not ship orders to customers outside the United States with the exception of Canada. Canadian customers must provide a UPS or Fed Ex shipper account for third party billing. Please contact us for more information and order assistance at sales@bpopromos.com.

Do you offer samples?

We only ship to physical addresses in the continental United States (excluding Hawaii & Alaska).

We understand you may want to review an item you are considering for purchase first-hand before placing an order. Buy Promos, LLC will ship your first sample of $10.00 or less at no charge for the product itself if you provide a Fed Ex or UPS shipper account for 3^rd party billing. ($10.00 value determined by the end quantity price break of the price table for the item.) We will ship your first sample of $5.00 or less at no charge with a flat $10.00 ship fee if you do not have a shipper account ($5.00 value determined by the end quantity price break of the price table for the item.)

If you are ordering more than one sample you may be responsible for the cost of the sample and shipping.

We sell products from many suppliers. If you order more than one sample you may incur multiple ship charges if the products ship from different locations.

Samples cannot be returned and are non-refundable. We reserve the right to call you to verify your sample request before shipping the sample.

Though we make every effort to ship the exact color and style item that you are interested in, samples are sent at the manufacturer's discretion, and randomly imprinted samples or available colors may be substituted without prior notice depending on availability. Some items may not be available to order as a sample. A customer service representative will contact you if we are unable to send the sample you requested.

If you would like to order a sample email the item number, item name, color if applicable, and shipping address to SAMPLES@BPOPROMOS.COM. A representative from our samples department will contact you via email to complete your request.

I don’t really need my order quickly, but if rush service is free is there any reason not to do it?

Rush service is a great option if you are truly pressed for time. However, if you don’t need your promos ASAP we encourage our customers to go with standard production time. We cannot provide an emailed art proof on a rush order. It’s always ideal to receive an art proof that you can carefully review and approve before we go to production if you have the time.

I want to place a rush order and my imprint is only text. Do I need to give you an art file?

We sell products from many different suppliers. Please refer to the Rush Service tab for the specific item you are interested in to learn whether or not we can do a text imprint on a rush order. Even if your imprint is only text, we do encourage customers to provide artwork if it’s a rush order. Typesetting is done by a person in the art dept. and we cannot guarantee that the imprint will come out exactly as you have envisioned. With rush orders we have very little time to produce and ship an order so you will not receive an art proof to review. Typesetting a text imprint is subjective and left to the discretion of the artist who is preparing your artwork.

What is a vector art file?

Vector artwork is art that is created in the software program Adobe Illustrator. A vector file will have a file extension .eps or .ai. The reason most art departments require Illustrator artwork is that it is ideal for yielding the best quality imprint, and for resizing and editing art without loss of quality. If you cannot provide vector art we offer a service at a minimal fee to fix your artwork for you, and we will email you a copy of the vector file to keep on hand for all your future imprinting needs!

What is a PMS color match?

PMS stands for Pantone Matching System (you can Google it!). Pantone colors are used for the ink colors for decoration methods like screen printing. On the Item Details tab of the product you are interested in, you will find stock imprint colors. These are the ink colors that are offered free of charge by the supplier of that product. The majority of customers will choose to use a stock imprint color. However, some customers require that their logo color(s) be matched. Some suppliers will charge for a PMS color match, while others will do this for free (see the Fees & Charges tab). It’s important to note that if a supplier charges for this service, you will incur this charge each time you re-order. A 100% exact color match can never be guaranteed, but we can come pretty close practically every time.

What are blank goods?

"Blank goods" simply means a product without an imprint. If you would like to order blank goods you will incur the unit cost + shipping only. As long as stock is available, most blank goods orders ship in 24-48 hours from order date. Please note that you must still order the minimum quantity shown for that product.

Can I order a product in assorted colors?

The answer is: maybe. Some of our suppliers will allow this, while others will not. As long as you have met the minimum order quantity per color, this will never be a problem. For example: you want to order 500 pieces of a drawstring bag. The minimum order quantity shown on our website is 100 pieces. If you order 100 pieces each in 5 different colors you are good to go! However, if you want to order 25 pieces of 4 colors to equal a total order of 100 pieces, this may or may not be possible. We suggest contacting us first to inquire before you place your order. One more thing to note about assorted colors is that you may incur an ink change charge (see the Fees & Charges tab). This means that you may have some colors that are dark and you need to imprint in a light color, while you have other colors that are light and need to imprint in a dark color. You will incur the ink change charge for each ink change in your order, and you will also incur this charge each time you re-order.

How long will it take for me to receive my order?

We sell promotional products on behalf of many suppliers. These suppliers are located all over the United States. Where your product is coming from and going to will determine how many days it will take to ship your order. Excluding Hawaii, Alaska and Puerto Rico, ground shipping via UPS or Fed Ex within the USA can be anywhere from 1 to 5 business days from a supplier to your home or business. In addition to ship time you must also look at production time. Standard production time varies and can be found on the Production Time tab on the product page. Not including the day you submit your order, production time + ship time = the total amount of time it will take for you to receive your order. We only include business days for production time and ship time so Saturday and Sunday do not count. If you have a specific date you need delivery by and are unsure whether you can or should take advantage of rush service (if offered), please contact us and we are happy to assist you!